Terms & Conditions

INTRODUCTION

BiologicScience.com is operated and owned by BIOLOGIC SCIENCE ApS, registered at the Danish Chamber of Commerce with organization number 39269287, at the address Thorsvej 41, 3140 Ålsgårde, Denmark.

These sales and delivery conditions apply to the purchase of goods at the web-shop BiologicScience.com for delivery worldwide. We have other important terms that we like you to read including our Disclaimer & Conditions, Privacy Policy. Our Returns Policy is included in below Terms & Conditions.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these general terms and conditions or the policies please contact our customer service at BiologicScience.com using the email: customerservice@biologicscience.com. Our customer service may be reached within normal business hours by telephone: +45 70 20 27 10 (CET).

OUR WEBSITE AND SHOPPING WITH US ONLINE

These terms and conditions are specific when using our website and shopping with us online governing the online sale via www.BiologicScience.com. A Business to Business (BTB) Webshop.

These terms of Sales and Delivery shall automatically apply to any agreement entered into by BiologicScience.com by customers placing orders and BIOLOGIC SCIENCE accepting these in the BiologicScience.com BTB web-shop.

They shall precede any other terms and conditions of the customer. Only to the extent that the parties have made a specific written agreement hereof, other terms and conditions may apply.

INFORMATION ON OUR WEBSITE
We try our best to make sure that all information on our website, including descriptions of products and listed prices, are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

PRODUCT AVAILABILITY
All products are subject to availability by Product Vendors so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through BiologicScience.com web-shop either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

SECURITY
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

ELIGIBILITY TO ORDER PRODUCTS
You can only purchase from BiologicScience.com BTB web-shop if you are VAT registered and you are a doctor, health practitioner, health clinic, pharmacy or hospital – or are a distributor within the industry. You will need to apply to us in order to register, including supplying an active email address and a telephone number so that we can easily contact you.

 

PLACING YOUR ORDER
Your order counts as an offer to purchase goods via the BiologicScience.com web-shop.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the receipt of your ordered product(s).

ORDER ACCEPTANCE
Acceptance of your order will take place when the Product Vendor despatch the product(s) to you.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

PRICE
Means the price that the Buyer shall pay to BiologicScience.com for the Goods. The price stated in the web-shop at the time of placing the order is considered as agreed between BiologicScience.com and the Buyer. All prices in the web-shop are shown inclusive and exclusive of VAT. VAT will be added to the invoice to domestic customers of the Product Vendors country of origin. Customers outside the Vendors country of origin registered for VAT, will not be charged with VAT. The product prices shown do not include the delivery/shipping fee, which will be added to your total order price.

PAYMENT
You can pay your order with all major credit and debit cards and via PayPal services.

We will take payment from your card or PayPal account at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Should you choose to pay your order via invoice our invoice service, BiologicScience.com shall be entitled to invoice the Buyer before, on or at any time after delivery of the Goods. Invoices from BiologicScience.com will be made at the time of ordering and be payable within 14 calendar days.

If the Buyer or whom the Buyer may have appointed to take delivery on his behalf wrongfully fails to take delivery of the Goods, BiologicScience.com shall be entitled to invoice the Buyer for the Goods at any time after BIOLOGIC SCIENCE has tendered delivery of the Goods.

Interest will be charged on all overdue accounts at a rate concurrent to the Danish Act on interest for overdue payments. Such interest will accrue from day to day and be payable both before and after any judgment. No payment may be withheld, nor any sums owing to the Buyer set off against any payment due hereunder without the consent of BIOLOGIC SCIENCE.

DELIVERY
We sub-contract our Delivery Service to trusted transport service providers, however, the Product Vendor will always remain responsible for the performance of the Delivery Service within the EU. Shipping outside of the EU will be on the Buyers responsibility.

We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address.

Delivery of the Goods shall be made to the premises specified in the Buyer’s order. Any dates quoted for delivery of the Goods are approximate only, and BiologicScience.com shall not be liable for any delay in delivery of the Goods howsoever caused. If the Goods are to be delivered in installments, each installment shall constitute a separate Contract, and failure by the Vendor to deliver any one or more of the installments shall not entitle the Buyer to treat the Contract as a whole as repudiated. If BiologicScience.com Vendor fails to deliver the Goods for any reason other than any cause beyond BIOLOGIC SCIENCE reasonable control or the Buyer’s fault, whereby the Vendor or BiologicScience.com becomes liable to the Buyer, the BIOLOGIC SCIENCE Vendor’s liability shall be limited to the excess (if any) of the invoiced Order to the Buyer.

When you place your order, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery. Our delivery staff is not permitted to leave any products that have not been signed for.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

DAMAGED ITEMS, CUSTOMER’S DUTY
If items within packaging are faulty in quantity and/or damaged, please notify BiologicScience.com immediately after delivery by e-mail. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.

RETURN OF GOODS
Faulty or non-contractual goods may be returned to the Product Vendor.

RESERVATION OF TITLE
The Goods shall remain the sole and absolute property of the BiologicScience Product Vendor as legal and equitable owner until such time as the Buyer shall have paid to BiologicScience.com in full.

TRANSFER OF RISK
Risk of damage to or loss of the Goods shall pass to the Buyer

  1. at the time of delivery to the Buyer or to whom he may have appointed to take delivery on his behalf,
  2. at the time when Biologicscience.com Vendor has tendered delivery of the Goods,
  3. or at the time when the Goods are so collected by the Buyer.

Any claims by the Buyer that are based on any defect in the quality or condition of the Goods on delivery shall be notified to BIOLOGIC SCIENCE within 7 calendar days from the time of delivery. If delivery is not refused, and the Buyer does not notify BIOLOGIC SCIENCE accordingly, the Buyer shall not be entitled to reject the Goods or to make any claim in respect of any damages. BIOLOGIC SCIENCE shall not be liable to the Buyer for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses, or other claims for consequential compensation whatsoever.

BIOLOGIC SCIENCE does not assume any liability if the invoiced price for the Goods in question has not been paid in full.

LIABILITY
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through the BiologicalScience.com web-shop, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.

In case a product supplied by the BiologicScience.com Product Vendor causes damage or injury to persons or things, BiologicScience.com shall only be liable if it is proved by the Customer that the damage or injury was caused by any defects or negligence on the part of BIOLOGIC SCIENCE, the Product liability relies with the Product Vendor, being the product producer.

EVENTS BEYOND OUR REASONABLE CONTROL
We will not be responsible for any delay or failure to comply with these general terms and conditions or the returns policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.

WAIVER
If you breach these general terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the general terms and conditions or returns policy.

PRIVACY
Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy.

 GOVERNING LAW
This agreement is governed by Danish law and the place of venue shall be the Maritime and Commercial Court in Copenhagen, Denmark. Both parties agree to bring legal actions relating to these general terms and conditions and the returns policy.

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